Call Recording

Review your calls to qualify leads, coach staff and improve customer service.

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Analyse recordings for keywords to assess your lead generation and customer needs.

Monitor calls to inform training, sales and customer service techniques.

Encrypted recordings meet compliance needs and avoid misrepresentation.

Combine call data and recordings to assess sales and service processes.

Review call outcomes to understand the lead value of marketing channels.

Monitor call quality to identify negative calls and re-engage customers.

Easily access and review all calls for quality and performance within your dashboard.

Store, access and delete calls in the Cloud for full control over costs.

Review call outcomes to improve customer experience and call-handling.

Protect customers and your peace of mind with access to all front-line interactions.

Protect caller identities and eliminate the risk of sharing sensitive customer information.

Enable verbal consent from customers before initiating a call recording.

Get to the heart of call performance issues to drive quick resolution.

Separately record both call parties for better transcription results and clearer analysis.

Improve customer service and personalisation by integrating call history into your CRM.

Drive business decisions with convenient access to real customer interactions.