1300 957 586Speech Analytics
Convert call recordings to text to understand the customer journey and identify business improvement opportunities.
Talk to an Expert
Actionable
insights
Use keyword analysis to trigger marketing activations and business improvements.
Quality
assurance
Analyse keywords for call quality and staff training opportunities.
Lead
scoring
Identify key values in transcripts to rate how well campaigns are driving calls and conversions.
Granular call analysis
Speech to text in seconds
Near real-time conversion gives instant visibility to content and keyword aggregation.
Call categorisation
Categorise calls based on specific keywords to identify what’s driving customer interactions.
Keyword analysis
Set up automated or custom keywords to identify important markers for your business.
Marketing rules
Create rules to automate marketing functions when certain keywords appear multiple times.
Call results
Track and aggregate keywords to condense the overall call result.
Demographic data
Call analysis identifies demographic information such as the customer’s gender.
Analysis of call keywords helps drive marketing decisions and operational improvements.
Leverage rich data
Staff training
Monitor call transcriptions for staff training and feedback opportunities.
Marketing assistant
Call analysis can uncover new keywords to integrate into marketing activations.
Trend watch
Keyword analysis identifies trends to inform marketing campaigns and call drivers.
Customer history
Transcriptions of every customer interaction in your CRM enables a full customer history.
Customer recovery
Monitor call quality to identify negative calls for opportunities to re-engage customers.
Cloud insights
Keywords are aggregated into a Word Cloud for powerful insights into customer sentiment.