1300 957 586Call Routing
Improve customer experience, conversions and productivity by connecting customers to the right people.
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Better customer
experiences
Customers are directed to the right channel quickly for a seamless experience.
Drive
conversions
Combine with tracked digital data and call tracking for highly qualified leads.
Resource
management
Manage call distribution to match your resources, no matter where they are.
Intelligent call management
Product specific
Direct customers to the team specialising in the product they are looking for.
Smart routing
Sharpen your sales funnel with routing based on online behaviour, call and text data.
Dynamic routing
Specific navigation options are built for callers on the fly to match their location.
Calls to convert
Send customers to the best converting members of the team who are available.
Call whispers
Provide data to staff about the customer’s online behaviour, before the call comes through.
Missed calls
Send customers an automated text message response based on their menu selections.
Understand your customer’s needs to deliver high-value, efficient interactions.
Adaptable business tools
Configurable settings
Change call settings and audio recordings as needed with an easy-to-use admin panel.
Time and location aware
Direct callers to configurable locations based on the time of day.
Voice to email
Direct customers to voicemail and immediately generate an email to your team.
Customer feedback
Gather NPS (Net Promoter Score) data and other customer insights with post-call surveys.